Solution Escalation Action Plan (SEAP)

A complete, regularly reviewed and updated SEAP serves as a blueprint for our support team to follow to ensure that any issues are addressed in accordance with your expectations.

Your SEAP is client-prioritized. In the event of an issue with your solution, the SEAP is already in place with your instructions for:

• Contacts to be notified
  
• Escalation contacts
  
• Specific instructions for how you would prefer us to handle incidents
  
• The services you would like us to monitor
  
• What actions to take if a service fails

As with all Datapipe services, your SEAP is customized to meet the specific needs of your business. We will work with you to determine the optimal processes for maximum uptime.